Refund policy

We want every bottle to arrive exactly as you ordered it. If something isn't right, contact us and we'll work hard to make it right.

Email: support@liquorverse.com
Phone: 561-866-8987

Broken or damaged in shipping

If a bottle arrives broken or damaged, email us at support@liquorverse.com within 5 days of delivery with your order number and a photo of the bottle and the box. We'll either refund the bottle or ship you a replacement, whichever you prefer. You don't need to send the damaged bottle back.

Wrong or missing item

If you received the wrong bottle or something is missing from your order, contact us within 5 days of delivery with your order number and a photo of what arrived, and we'll work with you to sort it out.

Lost packages

If tracking shows your package was lost in transit, contact us and we'll work with you to make it right.

Deliveries that can't be completed

Every delivery requires an adult (21 or older) to sign with ID. If the carrier can't complete delivery after its attempts, the package is shipped back to our fulfillment center and we'll reach out to you. Shipping costs are not refunded in this case: the package has to be shipped back to us, and sending it again carries a reshipment fee. We'll work with you to understand what happened and find a solution, and we always work hard to make it right.

Defective bottles

If a bottle has a defect, such as a failed seal or a broken cork, contact us within 5 days of delivery with your order number and a photo. What we can do depends on the defect. We're not able to address concerns about the quality of the liquid inside the bottle.

Cancellations

Orders can't be cancelled once they're placed. If there's a problem with your order, contact us as soon as possible. We'll do what we can, but we can't guarantee that an order can be cancelled without a charge.

Returns

We can't accept returns because you've changed your mind.

Engraved and personalized bottles

Engraved bottles are made for you and can't be returned or exchanged. If the engraving doesn't match the text you approved, or the bottle arrives damaged, contact us within 5 days of delivery and we'll make it right.

Gifts and gift lists

When you send a gift, the same policy applies to each recipient. If a recipient has a problem with their bottle, they or you can contact us within 5 days of delivery.

How refunds are paid

Approved refunds go back to your original payment method. Your bank or card issuer may take a few days to post it.

Contact

LiquorVerse, LLC
888 San Clemente Drive, Suite 260
Newport Beach, CA 92660
support@liquorverse.com · 561-866-8987